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Returns Policy
Returns to HPshop.ie require the completion of an RMA request form. Upon completing your Return Request, you will be advised whether your return has been accepted and given further instructions on returning the product. In some cases, the customer will be required to contact the manufacturer directly to authorise a return. HPshop.ie will advise customers in the event of such cases. An on-line return request form can be found here:
Return Form
Unwanted or unsuitable products may be cancelled within 14 days from the date the consumer receives the goods. After notifying HPshop.ie of the decision to cancel within this period, the goods must be returned within a further 14 days, in line with the Consumer Rights Act 2022. The goods must be in a resalable condition. You must take reasonable care of the products prior to returning them, and are liable for any diminished value of the products resulting from the handling of the products, beyond that necessary to establish their nature, characteristics and functioning. In such cases, standard RMA procedures still apply. Please note that this option is only available for home users only, NOT business users.
Return Privileges
hpshop.ie allows customer returns based on the policies of the original product manufacturer and that of our suppliers. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded.
The statutory cancellation rights under the Consumer Rights Act 2022 apply only to consumer customers.
Where goods are supplied to business customers, returns are accepted at HPshop.ie discretion. Returned goods may be subject to a restocking fee, depending on the nature and condition of the goods, excluding delivery charges.
Any applicable restocking fee will be confirmed as part of the RMA process.
Product Return Policy
Restrictions may apply to certain products, as detailed below and as updated on occasions.
Return Restrictions. Defective Product Returns
Customers may return most defective products directly to hpshop.ie within thirty (30) days of invoice date and receive and at hpshop.ie’s discretion receive a replacement, an exchange, or repair. After thirty (30) days, only the manufacturer warranty applies.
Non-Defective Product Returns
Certain Products cannot be returned to hpshop.ie for any reason—without exception. More information may be provided through the links provided on the Support section of the site.
Restricted, Manufacturer-Only Assistance
Certain Products cannot be returned to HPshop.ie for any reason—without exception—and Customers may be required to contact the manufacturer directly for any assistance. More information may be provided through the links provided on the Support section of the site.
Returns Policy: Special Orders
Products that are specially ordered may be non-returnable or may have unique return restrictions on returns provided at the time of sale.
Return of Software or DVDs
hpshop.ie at its descretion can offer refunds only for unopened, undamaged software and DVD movies that are returned within 14 days of receiving goods (Not applicable to Business Customers).
Customer Shipment of Returned Product, Return Merchandise Authorisation (RMA) Number:
No returns of any type will be accepted by hpshop.ie unless accompanied by a unique RMA number, which a Customer may obtain by providing the following information in the online returns form. This form will be examined by hpshop.ie for processing. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product Customer has five (5) days to return a Product after the applicable RMA is issued. hpshop.ie reserves the right to refuse any UNAUTHORISED returns: those that occur after the (14) day period or those involving Products that are unaccompanied by valid RMA’s.
Please note: RMA processing can take up to four (4) business days. RMA numbers should be clearly displayed on the outside of the shipping packaging in the event of return. The manufacture boxing must not be defaced with RMA numbers or the return request may be declined.
Once you receive your RMA number, you will also be advised on the return details for your order (collection, return address etc)
Returned Products Must Be Complete
All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. hpshop.ie reserves the right to refuse the return of incomplete Products or where a product is returned mistakenly as faulty a charge of €40 or 15% of item/order to be cancelled or returned whichever is higher, this only applies to business customers and is at our discrection excluding all other delivery charges.
Responsibility for Shipping Costs
hpshop.ie is responsible for the cost of shipping replacements or exchanges of returned faulty items and will match Customer’s shipping method where possible.
Customer Shipping Insurance
The Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. hpshop.ie is not responsible for loss during such shipment.
Returns by Phone
There is absolutely no communication by phone regarding returns issues. All returns requests should be submitted using our online returns tool. All queries regarding returns must be submitted through email.